To return a product purchased online, please contact us by email or phone.

Please provide the following information:
– order number or proof of purchase;
– name of the product being returned;
– your contact details;
– reason for return, if you wish to provide it.

After receiving your request, we will contact you personally and agree on the return method.

If a product purchased online is not suitable for you, you have the right to withdraw from the distance purchase agreement within 14 calendar days from the day you receive the product, without giving any reason, except in cases provided for by law.

The product must be sent or handed over to the seller no later than within 14 calendar days from the day you notify us of your withdrawal from the agreement.

If a product of suitable quality is returned, the cost of returning / delivering the product to the seller is paid by the buyer, unless otherwise agreed with the seller or unless otherwise provided by law.

The money for the returned product will be refunded no later than within 14 calendar days from the day we receive your notice of withdrawal from the agreement. The seller has the right to withhold the refund until the product is returned or until the buyer provides proof that the product has been sent to the seller.

Non-food products of suitable quality purchased in a physical store may be exchanged or returned within 14 calendar days from the day of purchase, provided that the product has not been used, is not damaged, has not lost its marketable appearance, and proof of purchase has been retained.

First, the buyer has the right to request that the product be exchanged for an equivalent product of different dimensions, shape, colour, model, or completeness. If the seller does not have a suitable replacement product, the buyer has the right to return the product and receive a refund.

Important: not all products of suitable quality purchased in a physical store can be returned. The Retail Trade Rules provide a list of non-returnable products. Products of suitable quality included in this list may be exchanged or returned only with the seller’s goodwill consent or in cases provided for by law.

The list of non-returnable products of suitable quality may include, for example, electrical goods, cosmetic products, underwear, jewellery, games, furniture, books, medical devices, and other products specified by law.

If the product is defective, the buyer has the right to contact the seller regarding the defects, regardless of whether the product was purchased online or in a physical store.

1. The returned product must be in good condition, safely packaged and, where possible, in its original packaging.

2. The product must not be damaged due to the buyer’s fault.

3. The buyer has the right to inspect and check the product only to the extent necessary to determine its nature, characteristics, and functioning. If the product has been used more than necessary for such inspection, the seller has the right to assess any decrease in the product’s value.

4. The returned product must be complete, i.e. with all parts, accessories, instructions, and other items that were provided together with the product.

5. When returning a product, the buyer must provide proof of purchase, if it was issued, or other information allowing the order to be identified.

6. The right to return products of suitable quality is not absolute. For products purchased online, the exceptions to the right of withdrawal from a distance agreement provided for in the Civil Code of the Republic of Lithuania apply. For products purchased in a physical store, the list of non-returnable products provided for in the Retail Trade Rules applies. Products of suitable quality included in these lists may be returned only in cases provided for by law or with the seller’s goodwill consent.

7. If the product is defective, the buyer has the right to contact the seller to exercise the rights provided for by law: repair, replacement, price reduction, or refund, where there is a legal basis for doing so.

8. If the seller determines that the defects of the product occurred due to improper use, storage, transportation, or other actions of the buyer, such product may not be exchanged, repaired free of charge, and the money paid for it may not be refunded.

9. Disputes regarding product returns, product quality, or refunds shall be resolved by negotiation. If no agreement is reached, the buyer has the right to contact the State Consumer Rights Protection Authority or use other dispute resolution measures provided for by law.